Card code invalid or not found
Solutions when scanning or entry returns an invalid or unknown card code.
Code not recognised
An invalid code can have several causes.
- Check for typos; card numbers are case-sensitive.
- Is the card activated? Non-activated batch cards do not work yet.
- Is the card expired, fully redeemed, or blocked?
- Imported cards: check that the migration go-live is complete.
- Physical card damaged? Enter the number manually.
- Problem persists? Note the card number and contact support.
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