Issues and troubleshooting

Status, diagnosis and common errors

• Check Kadova service status

  See whether a known incident affects login, API, or payments.

• Supported browsers for Kadova web

  Which browsers work with the Kadova dashboard, shop, and web scanner.

• Troubleshoot login and access issues

  Fix common problems signing in to Kadova on web or mobile.

• Card code invalid or not found

  Solutions when scanning or entry returns an invalid or unknown card code.

• Gift card email not received

  Steps when the customer cannot find the digital card in their inbox.

• Error during webshop checkout

  Common checkout problems and how to resolve them.

• Troubleshoot connector errors

  First-line triage for credentials, ONLINE_READY, authorize conflicts and webhooks.