Question 1

How do I get my account ready?

Accepted Answer

Complete signup, verify your email, add a store, and finish the getting-started checklist. Invite colleagues once your organisation profile is complete.

Question 2

Which browsers does Kadova support?

Accepted Answer

Use the latest two versions of Chrome, Safari, or Edge on desktop or mobile web. Legacy browsers such as Internet Explorer are not supported. The web scanner needs camera access; manual entry is available as a fallback.

Question 3

I cannot log in or did not receive an invitation.

Accepted Answer

Use Forgot password with the invited email address, or ask an admin to resend the invite from Settings → Users. Check spam folders and service status if the problem persists.

Question 4

How do I add a user or store?

Accepted Answer

Stores are added under Settings → Stores. Users are invited under Settings → Users with the right role and store access.

Question 5

How do I issue, scan, or redeem a gift card?

Accepted Answer

Issue from Gift cards → Issue or the mobile Sell flow. Redeem at checkout by scanning the code or entering the number and PIN.

Question 6

How do I change my subscription or payment method?

Accepted Answer

Open Billing to change plans or open the billing portal to update your card or SEPA details. Only admins can manage subscription billing.

Question 7

Where do I find invoices and settlements?

Accepted Answer

Subscription invoices are on the Billing page. Webshop settlements and gift-card reports are under Reports — they are separate from your Kadova plan charges.

Question 8

How do I connect my webshop, WooCommerce, or API?

Accepted Answer

Create a scoped API key under Settings → Integrations. For WooCommerce, Custom API, Shopify, Lightspeed, CCV, or Adobe use the wizards under Webshop → Settings (issue-only where applicable).

Question 9

How do I prepare a migration?

Accepted Answer

Download the migration template, map legacy balances and codes, run a validation migration, fix any errors, then schedule the production go-live.

Question 10

Where do I check a balance or activate a card?

Accepted Answer

Use the balance or activation link from your gift-card email or receipt. For purchase issues, contact the store that issued the card.

Question 11

How do I contact Kadova support?

Accepted Answer

Search this help centre first. If you still need help, use the contact page to email support with your question, steps tried, and any error message. Gift-card holders should contact the issuing retailer for purchase questions.

Question 12

How does Kadova handle privacy and GDPR?

Accepted Answer

Kadova is GDPR-compliant and processes data within the EU. Use Settings → My data for export and deletion tools, and review the DPA and subprocessor list under Legal. Questions? Email privacy@kadova.nl.

Question 13

Can I export reports?

Accepted Answer

Yes. Filter by period, store, and type in Reports and click Export → CSV. You can download transactions, revenue, and settlements for bookkeeping.

Question 14

What are settlements?

Accepted Answer

Settlements are the reconciliation of webshop payments minus platform and PSP costs. With Stripe Connect you receive automatic payouts; otherwise payouts are processed manually each month.

Question 15

When should I use Custom API instead of WooCommerce?

Accepted Answer

Use WooCommerce with the official plugin on WordPress. Use Custom API / SDK for your own checkout or other platforms. Planned native apps stay capability-gated until GA.

Question 16

How do I connect Shopify, Lightspeed, CCV, or Adobe?

Accepted Answer

Open Webshop → Settings and use the platform wizard (issue-only beta). Adobe requires an edition choice first. See help articles for Shopify, Lightspeed, CCV Shop, and Adobe Commerce.

FAQ