Terms of Service

1. Definitions

In these terms:

• Platform: the Kadova SaaS platform for gift card management (web, API, worker, mobile app)
• Customer: the organisation that subscribes
• User: a person using the platform on behalf of the customer
• Services: all features offered via the platform under the chosen plan
• Data Processing Agreement (DPA): the agreement at /legal/dpa, part of these terms

2. Services

Kadova provides a cloud platform for issuing, managing, selling and redeeming gift cards.

3. Subscription

New customers receive a 7-day free trial without payment details. After that, a 7-day read-only period follows to activate a subscription. Without an active subscription the account is paused. Subscriptions are billed monthly or annually per the chosen plan.

4. Payment

Payment is via the linked payment method (Stripe or Mollie). Prices exclude VAT unless stated otherwise.

5. Use

You are responsible for lawful use of the platform by your users. Abuse, fraud, breach of applicable law (including GDPR, consumer law and tax rules) or exceeding plan limits may lead to suspension or termination.

6. Data processing and DPA

For personal data you process via the platform (e.g. gift card holders, shop visitors), Kadova acts as processor and you as controller. The DPA at /legal/dpa forms an integral part of these terms and covers security, subprocessors, breaches and termination. By using the platform you accept the DPA.

7. Privacy and data protection

Kadova processes platform data under the privacy policy (/privacy). You are responsible for a valid legal basis, transparent information to your end users and completing required legal fields (privacy URL, terms) in your shop/checkout.

8. Responsibility towards consumers

You are responsible for the content and compliance of your own privacy policy and terms towards consumers who buy gift cards via your shop. Kadova provides technical means (checkout disclaimer, tenant-specific URLs) but does not define your commercial or legal relationship with consumers.

9. Availability (no SLA)

Kadova aims for high availability but standard plans do not include contractual uptime guarantees or service credits. We internally target 99.5% availability per month. Enterprise customers may agree separate SLAs contractually.

10. Liability

Kadova is not liable for indirect damage. Total liability is limited to fees paid in the prior 12 months.

11. Termination

You may cancel monthly via the platform. Access continues until the end of the paid period.

12. Changes

We may update these terms with 30 days notice for material changes.

13. Governing law

Dutch law applies. Disputes are submitted to the competent court in the Netherlands.

14. Contact

Questions about these terms? support@kadova.nl. Privacy and DPA: privacy@kadova.nl.