Connect WooCommerce to Kadova

Quick answer

Install the Kadova WooCommerce extension, paste your API credentials, and complete go-live checks. A connection test alone is not production-ready.

Who does what

| Role | Owns |

|------|------|

| You (Kadova) | Store ID, API key create/rotate, go-live sign-off |

| WP admin / agency | Plugin install, WooCommerce → Kadova settings, staging tests |

| Hosting / IT | Cron, backups, plugin updates |

Steps

1. Open Webshop → Shop channel and run the WooCommerce wizard (prerequisites → store → plugin → key → config → go-live).
2. The API key is a server-side secret (shown once). Paste only in WooCommerce → Kadova — never in themes, browser JS, or tickets.
3. The configuration package includes API URL, store ID, and plugin version — not the secret key.
4. Enable gift-card products and checkout redemption in WooCommerce.
5. Place staging test orders (see go-live below).

Go-live (more than connection OK)

Confirm on staging at least:

1. Test sale (issue after payment)
2. Full redemption (code + PIN)
3. Partial payment (gift card + PSP)
4. PSP fail → release (no capture)
5. Cancel/refund → reverse
6. Zero-total (gift card only) → single capture

Expected outcome

Online sales and redemptions sync with your Kadova ledger; dashboard shows connection OK and full checkout tested.

Common issues

• Checkout error — verify SSL on your shop and that the API key is not revoked.
• Cards not redeeming — enable redemption in plugin settings and clear cache.
• On-hold after capture failure — run Kadova reconcile; verify PSP state before moving the order.

Extended manuals: *WooCommerce platform manual* and support decision trees (platform Guides / docs/connectors/manuals/).