Permanently block, extend, or resend a gift card

Quick answer

Open the card detail page to permanently block misuse, change expiry, or resend delivery. Blocking is not a refund.

Block (permanent)

1. Search the card by code, email, or transaction reference.
2. Open the card detail view.
3. Choose Block and enter a reason.
4. Confirm — the remaining balance is forfeited and the card can no longer be redeemed.

Blocking reduces net issued volume in reports and billing for the forfeited amount only. Already redeemed value stays recognized revenue.

Extend or resend

• Extend expiry — for cards that should remain usable.
• Resend — when the customer did not receive a digital card.

Expected outcome

Blocked cards show status Blocked, balance €0, and a Blocking transaction for the forfeited remainder.

Common issues

• Customer wants money back — use Refund (payment reversal), not Block.
• Customer lost physical card — block the old card and issue a replacement per your policy.
• Cannot resend — confirm the email address and that the card is not already blocked.